Privacy Statement

Welcome to the privacy policy for Slotsmines. This page explains how we collect, use and protect the personal and technical information you provide when you create an account, play games, or otherwise interact with our Canada-facing online casino. We take your privacy seriously and describe below the categories of data we handle, why we use it, and the choices available to you.

Types of data we collect

We collect a mix of personal, technical and transactional information to operate your account and provide services.

Personal data

Personal data includes name, date of birth, address, phone number, email, identity documents used for account verification, and other information you supply when registering or contacting support. We also retain age verification and any information required to meet compliance checks.

Technical data

Technical data covers device information, IP address, browser type, operating system, and activity logs showing how you use the site. We use this data to maintain service availability, diagnose issues, and detect suspicious behaviour.

Transactional data

This includes deposit and withdrawal records, payment method details, transaction timestamps and currency selection. We store transaction histories to process payments, resolve disputes and comply with financial record-keeping obligations.

How we use your information

We use collected data to create and manage accounts, process deposits and withdrawals, verify identity, prevent fraud, and provide customer support. Your information also helps maintain security, personalise account settings, and comply with applicable legal and regulatory requirements. We do not use personal data for purposes beyond those communicated at the time of collection without your consent.

Data protection practices

We protect information through appropriate administrative, technical and organisational measures. Access to personal data is limited to authorised staff and service providers who need the information to perform their duties. Where external vendors are used for payment processing, hosting or analytics, we require them to implement suitable security safeguards.

Cookies and tracking technologies

The site uses cookies and similar technologies to remember preferences, support functionality, and measure performance. Some cookies are essential for account login and security; others are used for analytics or to personalise content. You can manage cookie settings in your browser, but disabling certain cookies may affect site functionality.

Your rights

Depending on your jurisdiction and local rules, you may have the right to access, correct or delete personal data we hold about you. You can request a copy of your account data, ask us to correct inaccuracies, or request account closure. We will respond to verifiable requests in line with applicable privacy practices.

Access, correction and deletion

To request access, correction or deletion, contact our support team through the account help channels. We may require identity verification before fulfilling requests to protect account security. Some information may be retained if required for legal, tax or compliance reasons.

Information sharing and third parties

We may share data with payment processors, identity verification services, analytics providers and service partners needed to operate the site. Data is only shared for the purposes described in this policy and subject to contractual safeguards. We do not sell your personal information to third parties.

Privacy policy updates

We may update this policy from time to time. When material changes occur we will post the revised policy on the site and indicate the update date. For questions about our practices or to exercise your rights, contact support via your account or the site help options provided by Slots Mines.